Report a broken rig or a leaking bay, track it from “needs repair” to “fixed,” and keep the right people in the loop by email at every step. A real work-order system built into WATCHDESK — not another sticky note on the officer’s door.
A cracked coupling, a dead bay light, a truck that won’t hold air — the report ends up on a sticky note, in a group text, or in nobody’s hands at all. Weeks later, no one knows what’s still broken, who’s working it, or whether it ever got fixed. WATCHDESK turns every repair into a tracked work order with a clear status and automatic email updates, so nothing falls through the cracks between the bay and the shop.
Everything a volunteer station needs to run repairs like work orders — for apparatus and the firehouse alike.
Any member logs an apparatus or facility problem in under a minute — a description, a priority, and a photo of what’s wrong, right from a phone.
Needs Repair → In Progress → Awaiting Parts → Awaiting Vendor → Completed. Everyone sees exactly where every job stands.
Creating a request — and every update after — emails the requester, the members you tag, and your station’s repair inbox. Apparatus and facility requests can even route to separate addresses.
Flag a request routine, urgent, or emergency — so a truck that’s out of service jumps ahead of a squeaky cabinet hinge.
Tag members, or add outside email addresses — your mechanic, a parts vendor, the building committee — and they get every update too.
Attach a picture of the damage, a work order, or a repair quote directly to the request, so the whole story lives in one place.
Status, priority, and who’s been notified — at a glance.
Any member logs the problem — apparatus or facility — in seconds.
Managers move it through the status trail as the work gets done.
Every change emails everyone involved — automatically.
Mark it fixed — apparatus jobs log straight to the maintenance record.
Maintenance Requests and Apparatus Management are two halves of the same story.
Maintenance Requests is included with every WATCHDESK station — no add-on required. Sign in to log your first work order, or see everything else WATCHDESK does.